Policies

Shipping

Synergy Transnet Shipment Policy
Synergy Transnet assures ‘Anxiety Free Shipping’ for all the products that you buy from us. We ensure this by bringing together the essential elements of shipments such as packaging, timely delivery, order status updates and support from our trusted logistics partners. Hence, please be rest assured after placing the order as we promise to will look after everything for your fast & convenient shopping experience.

Timely delivery of the order is our utmost priority. However, the actual delivery of merchandise depends upon the availability of the product, the accuracy of the shipping address, etc. We have collaborated with leading courier and logistics partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

We aim to deliver products purchased from Synergy Transnet in an excellent condition within the fastest possible time. For all purchases of Rs.1,000* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 49 will be applicable to all orders valuing under Rs. 1,000.

If the order is canceled, lost or un-delivered to the location mentioned at the time of placing the order, we will refund the entire order value including any shipping charges, if paid online.

If you choose to return an order successfully delivered to you, the order shipping charges will not be refunded. For a few customer accounts, whose return behavior violate our fair usage policy, a delivery charge of Rs.49 will be levied on all orders, irrespective of order value. (Kindly refer to Section 3.1 for details)

*Order value is calculated after applying discounts, VAT/GST or any other applicable charges.

Return, Exchange, and Refunds

Synergy Transnet Policy – Returns, Exchange, and Refunds
We, at Synergy Transnet, are committed to offer our customers with an incredible assortment of products at amazing prices. Still, there is a possibility that our valued customers are not 100% satisfied with the products received from us. To ensure ultimate customer experience, we offer a ‘15 Days Free Return / Exchange Service’.

Return/Exchange Procedure
To initiate a Return or Exchange, the customer has to follow the simple steps below:

Login with your registered email ID or social ID (Facebook or google+) on www.synergytransnet.io
Select My Order Section and drop down the list.
Click on Order Details against the order you wish to return partially or fully.
Click Return against the product you wish to return.
Customers can exercise any of the three options to return the purchased merchandise.

Option Process Process Description
1. Pick-up of merchandise by our Logistics Partner
Once the return request has been placed, our reverse-logistics partner will visit your premises for pickup of item(s) to be returned.
The refund process is initiated once the quality check of the returned product is done at our store/warehouse. Please note that return & refund shall be considered as successful only after completion of the quality check i.e. ascertaining that returned products are not damaged as per conditions mentioned in Section 3.3 of this policy.
Online refunPick-up of merchandise by our Logistics Partnerd equivalent to the sale value of the merchandise will be processed within 10 days of successful returns. (Refer 3.4 )
Shipping charges will not be refunded.
2. Self-ship the Product to Synergy Transnet
While we have made a reasonable effort to ensure seamless delivery and pick-ups across multiple locations in India, currently, we have a select list of areas where deliveries and collection can be undertaken by the logistics partners. In the events where logistics partner is unable to pick-up the purchased product from you, you can self-ship the product to the return desk of the store from which the delivery is done to you.
Upon self-shipping the product to the mentioned Synergy Transnet location, you are required to scan the original courier/postal receipt to customercare@synergytransnet.io for further processing. For the successfully received deliveries, we will credit a sum of Rs. 50 store credits to your Synergy Transnet wallet. The aforesaid credit is subject to the returned products passing the quality check at Synergy Transnet returns desk.
3. Drop at Store Option
We offer ‘Drop at Store’ facility to our valued customers in cities where our stores are located. We will also provide 25 reward points which will be credited in Synergy Transnet wallet to customers who drop the return at our store.
You can check the list of our stores and contact details from the website store locator Link here.
Circumstances when the merchandise can be returned
The items eligible and qualified for return can be returned if it fulfils one or more of the following conditions:

Merchandise was delivered in a physically damaged condition
Merchandise is different from what was ordered
Merchandise is different from its description on the product detail page on www.synergytransnet.io
The product does not fit or is different from the size ordered
What are the circumstances when the merchandise cannot be returned?
Return/ Refund for purchased Products shall not be entertained by Synergy Transnet if:

Product is ineligible to be returned and is marked as Non-Returnable
Product has been washed or Tags showing brand name/prices on the PDP page/material as well as accompanying accessories have been damaged or discarded by the customer
Returned product(s) carry stains, sweat, detergent, or body odour
The serial number or barcode of the product, as applicable, does not match our records
Products to be returned must be accompanied by the accessories, gifts or other items originally bundled with such Product
We will have the right exercisable at our sole discretion, to refuse to accept the return of such product or process refund in form of store credits after deducting the amount payable in respect of such gift items.

Can you change the Mode of Refund?
No, the customer can’t change the Mode of Refund. The following table will give our valued customers a detailed understanding regarding of mode of refund.

Payment Mode by Customer Refund Mode Time needed for refund
Credit Card/ Debit Card Original Payment Mode 7-10 days
Cash on Delivery Store Credits Only
Wallet Original Payment Mode
List of Products that are not eligible for returns
Following products that are not eligible for returns:

Inner-wear
Lingerie
Swimwear
Socks and Stockings
Other Products as may be specified by Synergy Transnet from time to time and mentioned in the product section
The above-mentioned list of items is strictly indicative and not exhaustive. Synergy Transnet reserves the right to determine whether any products sold on www.synergytransnet.io is returnable or not. For better clarity in this regard, please refer to the product description section displayed on the website and app.

Privacy Policy

Synergy Transnet Privacy Policy
The requirements of this Privacy Policy (“Policy“) have been adapted from the requirements under Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy is an electronic record is generated by a computer system and does not require any physical or digital signature.

What Information Do We Collect From You?
As part of the buying & registration process, Synergy Transnet shall collect your details such as name, e-mail ID, mobile phone number, billing and delivery address. Some of the details shall also be are optional such as gender and date of birth. We will collect personally identifiable information (PII) only as part of the registration process which is voluntary. This information shall also be captured if you place an order using the Site. PII may also be collected if you participate in any surveys conducted by us or if you submit any feedback on the Site.

We also collect and store non-personally identifiable information related to your interaction with the Site. Like many websites, we use ‘cookies’ to obtain such information. We may collect the pages you visit on the Site, the links you click on the Site, the number of times you access the page and any such browsing information on the Site.

Synergy Transnet collects information from the user when creating a user account or when the user is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.

Synergy Transnet shall receive, scrutinize and store User Information for security and technical reasons such as IP address, login id, email address, password, devise connection information transaction history, date, time and duration of the session on the Website. It shall also automatically receive the URL of the site from which a user visited and the site to which the user goes when the user leaves the Website. The Website receives the IP address of the user’s computer and the type of web browser a user is using, email patterns, etc.

Synergy Transnet will occasionally ask the user to complete optional online surveys. These surveys may ask the user for contact information and demographic information (eg. zip code, age or income level).

Sometimes the Website uses cookies so that the Website can provide the user with more customized information when the user returns to the Website. “Cookies” are used to store user preferences and to track user trends, so as to enhance the user’s interactive experience and generally improve the Website’s services to the user. The user can set the browser to notify the user when the user is sent a “cookie”, giving the user the chance to decide whether or not to accept it. If the user accepts a “cookie”, the user agrees to the use of any User Information collected by the Website using that cookie. The user may update the profile information of the user at any time on the Website.

Being a customer, you can add or update the user information on a regular basis. When the user updates the user information, we will keep a copy of the prior version for records.

How Do We Use This Information?
Synergy Transnet may use this information for offering personalized services/features on the site and for improving your shopping experience at the Site. We may use this data for personalized offers through the Site or other channels. Synergy Transnet uses this information with its business associates and partners for handling your orders and to get in touch with you, as and when necessary to provide the services requested by you. Synergy Transnet will store your transaction history as per governing laws. We may use this information to direct our efforts for improving the Site, services.

The User Information is primarily used by Synergy Transnet to facilitate a better, customized and convenient use of the Website’s services. The User Information is used by Synergy Transnet inter alia to :

Respond to the user’s queries, requests, and inquiries;
Update new features of the Website;
Improve and customize the Website’s service;
Detect and prevent fraud and abuse of the Website;
Examine the identity of the user’s and the authenticity of offers, delivery or transfer of offers;
Administer the Website;
Inform any change in the Terms of Use or this Policy or the Terms and Conditions of Sale;
Send surveys and marketing communications that Synergy Transnet believes may be of interest to the user;
Personalize the user’s experience on the Website by presenting advertising, products and offers tailored for the user;
Help the user address its problems with the Website including addressing any technical problems;
Complete and fulfill the user’s purchase, process payments, communicate with the user regarding the user’s purchase and provide the user with related customer service; and
Protect the integrity of the Website.
User Information is used and disclosed if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal process. Synergy Transnet may disclose user information to law enforcement officers, third party rights owners, or others that is in its opinion reasonably necessary to enforce the Website’s Terms of Use, this Policy and Terms and Conditions of Sale.

Synergy Transnet may disclose aggregated information about the use of the Website, but it will never contain User Information that will identify a single user. Synergy Transnet does not trade or sell User Information in any manner, except as specified in this Policy or if express consent is sought from the user. Synergy Transnet understands that the User Information is very crucial and is important for the user. The user agrees and acknowledges that the User Information is disclosed or shared with:

third party vendors for delivery of the products ordered through the Website,
third party service providers engaged by us to perform the services on our behalf,
third party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons.
Synergy Transnet may, if the user so chooses, send direct advertisement mailers to the user at the address given by the user. The user has the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to the e-mail. Synergy Transnet respects the user’s privacy and if the user does not want to receive e-mail or other communications from Synergy Transnet, user may inform the same to our customer care service.

With Whom Will We Share This Information?
Synergy Transnet will not use your financial information except to complete the transaction. Synergy Transnet does not share, rent out or sell your personal information or disclose your PI to any third party,other than its business associates and partners for the aforementioned purposes.In cases you have requested for products using the Site, we may use this information with our partners and business associates where it is necessary to complete the transaction. Synergy Transnet may use this information to help investigate, prevent and take action against unlawful or fraudulent activities, violation of the Site’s terms and use. We will share this information under special circumstances like requests by law enforcement agencies. You agree and consent for www.synergytransnet.io to disclose your information, if so required under the applicable law.

As in any business, there could be mergers or acquisitions wherein we may acquire new stores, sell our stores or the company may get acquired. In such instances, customer information is one of the assets which shall get transferred. Such information will be made available to you through public announcements or by email communication.

The Site may contain links to other web sites and Synergy Transnet shall not be responsible for the privacy policy of such websites which it doesn’t own, control or manage. Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

How Do We Protect Your Information?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. No Payment related information is stored within this portal and it is totally handled directly with payment gateway.

While we have electronic and process controlled access to your information, Synergy Transnet cannot be held responsible for any disclosure of your information by unauthorized access by the third party or by errors in transmission.

Synergy transnet is committed to implement standard measures to protect against unauthorized access to and unlawful interception of the User Information. However, no internet site can fully eliminate security risks. Synergy Transnet also endeavors to take all measures to protect the security, integrity and confidentiality of the user information against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, Synergy Transnet may conduct periodical internal review of data and security measures on the Website. We may also use such software as it determines is best for maintaining security. However the internet is not absolutely a secure environment, and the Website cannot ensure or warrant a 100% security of the User Information.

If any user is provided with any identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent third party’s access to the Website the user should sign out from the user account after availing the services through the Website. We have the right to disable the identification code or password, whether chosen by any user or allotted by Synergy Transnet, at any time, if the user fails to comply with instructions or terms, conditions or policies of Synergy Transnet including the terms of use.

The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and Synergy Transnet shall not be responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipments through which the user uses and accesses the Website.

Notwithstanding anything contained in this Policy or elsewhere, Synergy Transnet shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of Synergy Transnet and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

At times, your accounts may get disabled basis the rules run by our system on your order history. Similarly restriction may get applied on usage of particular payment modes by you. If you are not able to login to your Synergy Transnet account or place order on cash on delivery that may be due to high returns or high number of door step rejection of orders placed by you. These are restrictions that gets applied on your account by our system basis the rules as per Synergy Transnet Fair Use Policy.

What could be the commonly required Mobile Application Permissions?
Location: To locate nearby stores and return centers.
Phone: We are using this information to provide the functionality to call the customer care directly
Phone State: To identify cellular network information for optimizing performance on low bandwidth network.
Camera: To provide image search and contact customer care with the images.
Storage: To store or access photos captured by you at the time of contacting customer care or image search.
SMS: To read OTP received automatically while making the delivery address change
Account: We are using account’s email IDs to send email notifications.
Contact: Reading your contact card for the Invite features

General Terms & Conditions

This Policy is to be read in conjunction with and shall be deemed to be part of the Synergy Transnet’s Terms of Use and other related policies.

The User Information resides in Synergy Transnet’s database for a certain period of time even after the user ceases to use or access the Website and in such cases, Synergy Transnet shall not be liable for any usage of the User Information after the user ceases to use or access the Website.

The Users agree and acknowledge that User Information collated through the Website could be stored and processed in any other country across the world. The users acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the User Information may be stored or processed by trusted third parties. Whenever the User Information is shared with trusted third parties in countries outside India, Synergy Transnet endeavours that the User Information is transferred in accordance with the applicable laws of India.

The user should be aware that the User Information or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which Synergy Transnet is not responsible.

The user agrees and acknowledges Synergy Transnet’s right to utilize the user’s posts, contents, information and other personal data for the purpose of providing services through the Website. The contents on the Website may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and Synergy Transnet cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.

Use of www.synergytransnet.io or its official mobile application is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If the user is a minor i.e. under the age of 18 years, he/she may use www.synergytransnet.io only with the involvement of a parent or guardian.

Privacy Policy – Amendments
The decision of the Synergy Transnet with regard to any or all matters relating to this policy shall be final and binding on all concerned. Synergy Transnet reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the user. Last updated date is available for you to view along with policy. You should check the Site frequently for any changes to this policy.

Grievance Redressal
Any grievances relating to the shipping of the merchandise can be directed by you to the grievance officer of Synergy Transnet who can be contacted at:

Email Address: customercare@synergytransnet.io

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